After-Sales Service | Forklift truck manufacturer

We firmly believe that excellent service is the cornerstone of long-term cooperation. We are committed to providing our customers with high-quality, high-performance machines while emphasizing the after-sales service aspect of our products to ensure that your rights and interests are fully protected. With our reliable technical team, global support network, and unwavering dedication to your satisfaction, the YangFT team is confident that we can solve your problems and fulfill your needs. Let us be your trusted partner in providing you with quality products and comprehensive services.

Warranty and Maintenance

YangFT FORKLIFT provides a worldwide limited warranty to its customers. All machinery produced by YangFT is guaranteed for a period of 12 months or 1200 hours of operation. During this period, we will provide free replacement parts for equipment malfunctions or process defects caused by non-human factors. For mid-range customers, it can be upgraded to 15 months, 2000 hours; For dealer customers, it can be upgraded to 18 months, 2400 hours.

Regarding the transportation of compensated spare parts, we offer the following two choices:

Urgent Requirement: If the customer needs urgent spare parts, we will arrange delivery via international express (such as DHL, UPS, TNT, or FedEx, etc.), with the parts expected to arrive at the destination specified by the customer within 5-7 working days. Customers are responsible for the express delivery cost.

Regular Demand: If you have a new order demand, we will ship compensated spare parts together with the new machine for you. The shipping cost is free.

Technical Support

Our technical team is dedicated to meeting customer needs. Leveraging network technology, we have established 24-hour customer service channels, including email, telephone, online video, and web platforms. This allows for remote monitoring and diagnosis of equipment operating status. We are here to address any questions or concerns you may have during usage, ensuring that customers can efficiently operate and maintain their equipment.

Regular Follow-Up Service

The forklift includes a regular customer follow-up mechanism to monitor the performance of sold machinery, offering support to ensure stable operation and long-term effectiveness of equipment in customer use.

We conduct regular follow-up visits to observe how our customers are using the forklift trucks and arrange for professional technical personnel to provide one-on-one answers to any questions.

We place great importance on customer feedback. After each follow-up, we analyze the input received to continuously improve and enhance the quality of our services, ensuring we meet the evolving needs of our customers.

Customized Service

To address the unique needs and requirements of our diverse customer base, we offer tailored service solutions, including OEM and ODM customization, equipment modifications and upgrades, accessory customization, and priority service. This ensures that we meet the specific demands of each customer.

We understand that high-quality after-sales service is crucial for maintaining efficient and stable equipment operation, and it is a fundamental element in building customer trust. Thus, we treat after-sales service with the same importance as product quality, striving to provide every customer with a professional, timely, and comprehensive service experience.

We sincerely appreciate your trust and support and look forward to establishing a long-term and stable partnership with you!

YangFT After-Sales Service Process

To ensure you receive timely and effective professional after-sales support when encountering issues, please follow these steps to contact us:

Find us through official channels: reach out via recognized channels such as the YangFT official website, social media platforms, and other authorized contact methods.

Provide valid information: when contacting us, please include valid product information for the equipment you purchased (such as factory nameplate details on the vehicle). This helps us accurately identify your equipment and ensures efficient service coordination.

Specify the exact fault: please give detailed descriptions of the issues you are experiencing, including specific circumstances when the fault occurred and any abnormal performance observed. This information will help us quickly understand the problem and provide targeted solutions.

After-sales response and processing: upon receiving your after-sales service request, the YangFT service team will respond within 7 working days. We will arrange for professional technical personnel to assist you in resolving equipment issues promptly, aiming to restore regular operation as quickly as possible to meet your business needs.

Distributors Welcome